Waiting in line at KFC, I studied my options and made my
choice, but when I actually gave my order, the fellow at the register
encouraged me to order differently: If you get this heah othah one, he said, pointing to a placard on the counter, it's 'bout the same thing, but mo' cheapah. He
said "No problem" to the substitution I'd have to make in order to
eat while driving. (Again, no judging please.) And he also pointed
out that I'd get a cookie!
Once upon a time, I would've been a little put off by the
bad grammar. Once upon a time, I would've wondered why in the world KFC
would have a counter representative -- essentially the front man for their
establishment -- who wasn't passably well-spoken. But unfortunately, in recent years I
find myself more and more surprised when I get good customer service.
These days, I'll even take indifferent service over hostile and
argumentative service. This man, grammatically inept though he may have
been, was cheerful and caring as he steered me towards that mo' cheapah menu
option.
I hope I see him again. (The food was pretty
delicious, especially that cookie, so it's not unlikely that I'll go back.)
His customer service rating? An enthusiastic, 5-star, MO' BETTAH!
